How It Works

Join the Gut-Health Box in just a few simple steps. From registration to delivery, this guide explains everything you need to know to start receiving fresh, gut-friendly foods each month.

1. Delivery & Pick-Up Eligibility

We are committed to bringing fresh, high-quality products straight to your neighborhood. To ensure peak freshness and reliable service, our operations are focused within a strict local radius from our hub in Penampang.

Delivery Areas

We offer direct doorstep delivery to locations within a 10km radius of our central hub. This covers all of Penampang/Donggongon and select adjacent Kota Kinabalu zones, specifically targeting the following postcodes:

  • 89500 (Donggongon, Penampang, Cyber City/K-Avenue, Kibabaig, Terawi, Limbanak)

  • 88200 (Kepayan, Austral Park, Kepayan Ridge, Jalan Ganang)

  • 88300 (Luyang, Lido, Damai)

  • 88100 (Tanjung Aru, Sembulan, Karamunsing)

  • 88000 (Api-Api, Sinsuran, Gaya Street, Imago Area, KK CBD Area)

⚠️ Outside these postcodes? If your delivery address falls outside these specific zones, our system will automatically restrict home delivery at checkout to maintain product quality.

Pick-Up Areas

If you reside outside our 10km delivery zone or simply prefer to collect your order yourself, you are always eligible for Self-Pick-Up.

  • Urban Homefarming (Lot 3-1, First Floor, Jalan Windrose, 89500 Donggongon, Sabah)

  • BingBite Cafe (Lintas Square, Lot 75, Ground Floor, Blok JLintas Square22-0, Jln Lintas, Lintas 88300 Kota Kinabalu, Sabah)

  • Pickup Area (8, Lrg Pokok Tepus 1, Taman Damai, 88300 Kota Kinabalu, Sabah)

2. Delivery Schedule

We operate on a structured monthly cycle. Deliveries and pick-ups take place during the first week of every month on Tuesday.

Depending on your selection for delivery / self pick-up, your items will be available during the following time windows:

  • Urban Homefarming (and Deliveries): 1:00 PM – 5:00 PM

  • 8, Lrg Pokok Tepus 1, Taman Damai : 1:00 PM – 5:00 PM

  • BingBite Cafe : 4:00 PM – 11:00 PM

🗓️ Public Holiday Policy: If the first Tuesday of the month falls on a Sabah public holiday, the schedule will automatically shift to the next working day. We will notify all affected members in advance via WhatsApp/Email with the updated timing.

3. Delivery Charges

  • Delivery fees are charged separately from your Gut-Health Box membership and are not included in the subscription price.

  • For customers who select Delivery as their preferred collection method, delivery charges are based on the actual transportation costs incurred through our delivery partner (e.g., Grab). The estimated delivery fee typically ranges from RM 17.20 to RM 20.00 per delivery, depending on prevailing fares and location.

  • Once your order is prepared, our team will contact you to confirm the delivery arrangement and provide the final delivery fee. Payment for the delivery charge must be made prior to dispatch unless otherwise agreed by the Company.

  • Please note that delivery fees are subject to change based on third-party courier rates and other operational factors.

4. Step-By-Step Guide to Applying

Getting started with our monthly program is simple. Follow these four steps to secure your package for the upcoming cycle:

Step 1:
Check Your Eligibility & Select Your Preferred Delivery Method

Before you begin, verify your delivery zone or decide if you prefer self-pick-up.

  • Delivery: Available within our strict 10km radius (Postcodes: 89500, 88300, 88200, 88100, 88000). Delivery fees are charged separately from your membership and are based on actual delivery costs incurred through our delivery partner. Our team will contact you to arrange delivery and collect the delivery fee prior to dispatch.

  • Pick-up: Customers may choose to collect their Gut-Health Box from one of our designated pick-up locations. This option is available to all customers and is recommended for those outside our delivery service area.

Step 2:
Enter your Name and Details

Provide your full name and contact information so we can process your registration and keep you informed about your subscription. Please ensure all details are accurate, as we will use this information for order confirmations, delivery or pick-up arrangements, and important subscription updates.

Step 3:
Make Payment

  • Proceed with payment by scanning the provided QR code or via manual bank transfer. Please ensure that the exact amount stated is paid in full.

  • To help us track your payment efficiently, kindly include the reference ID provided during checkout when making your transaction.

  • After payment, customers are required to retain a screenshot or copy of the payment receipt for verification purposes. This may be requested to confirm and process your order.

Step 4:
Make Payment

Choose the Gut-Health Box package that best suits your needs. Each package is thoughtfully curated to support your gut health journey, with options designed for different preferences and lifestyles. Review the available plans carefully and select the one that fits your goals before proceeding to checkout.

Step 5:
Confirm and Await for Notification

Once your order and payment are completed, please review your details and confirm your submission. After confirmation, our team will process your order and prepare your Gut-Health Box.

You will receive a notification once your order has been successfully processed, along with updates regarding delivery or pick-up arrangements. Please ensure your contact details are correct so you do not miss any important updates.