Frequently Asked Questions

If your question remains unanswered, contact our customer service on Whatsapp for support.

What is included in the Gut-Health Box?

Each monthly box contains a curated selection of gut-friendly items, including high-fiber produce, prebiotic foods, probiotic or fermented products, and antioxidant-rich selections sourced from trusted local farmers and partners.

Are your products pesticide-free?

We prioritize sourcing pesticide-free and responsibly grown produce from local farmers whenever possible to ensure fresher and more trustworthy ingredients for your wellness journey.

Can I select a different package every month?

Yes! Subscribers can choose from our available monthly packages during each selection cycle, including the option to customize their own Build-a-Box package.

How does the subscription process work?

Simply complete the registration form, upload your payment receipt, and choose your first package. Once verified, you’ll receive your subscriber confirmation and monthly selection updates via WhatsApp.

Is there a long-term commitment?

No long-term commitment is required. You can continue your monthly selections based on your preferred subscription arrangement and availability.

What is the Build-a-Box option?

The Build-a-Box option allows you to customize your monthly selection by choosing from available gut-friendly ingredients and wellness items based on your personal preferences.

How will I know if my order is confirmed?

After payment verification, our team will send you a confirmation message through WhatsApp along with your subscriber information and delivery updates.

When is the monthly selection deadline?

Monthly selections must be submitted before the stated deadline shared through our WhatsApp announcements to ensure smooth preparation and delivery scheduling.

Do you provide delivery to all areas?

Delivery availability may vary depending on your location. Please contact us through WhatsApp if you would like to confirm delivery coverage before subscribing.